Support Center
Get Help With Account, Purchases, and Safety
Fastest path: use in-app tools first, then contact us with details if you still need help. We can assist with sign-in, subscriptions, profile issues, and abuse reporting.
Quick Actions
Before You Contact Us
Account / Sign-In Issues
- Confirm you are using the same sign-in provider (Apple or Google).
- Update Lovel to the latest version.
- Try sign-out then sign-in again from app settings.
Profile Issues
- Update profile fields from the Lovel app where possible.
- If profile details do not look right, include your sign-in email when contacting support.
- Profile code and QR shirt lookup tools are paused on the website for now.
Subscriptions and Purchases
Manage Subscription
- Manage or cancel in your App Store account subscription settings.
- Use "Restore Purchases" inside Lovel premium settings after reinstall or device switch.
- Refunds are handled by Apple under App Store policy.
Account Access and Data Deletion
- In-app deletion path: Settings -> Account -> Delete Account.
- If you cannot access the app, email lovelupapp@gmail.com with your sign-in email and request.
- Some data may be retained where required by law, fraud prevention, or safety obligations.
Safety and Abuse Reports
For harassment, threats, impersonation, suspicious activity, child safety concerns, or non-consensual intimate content, use in-app reporting first so we can capture relevant evidence, then email us for urgent follow-up. Child safety and intimate image reports are prioritized for review.
Contact Checklist
Include this so we can respond faster:
- Sign-in method (Apple, Google, email) and account email.
- Device model, OS version, app version, and timezone.
- Exact error text, failing URL or code, and screenshots if possible.
- For purchases: transaction or order reference and purchase date.